WARNING: Vaping products contain nicotine, a highly addictive chemical. Health Canada
Get help with warranty
Warranty Claim process
Flavour concerns
Z Pods Canada warrants the original purchaser that your Z Pods product shall be free from defects in materials and workmanship under normal use. Z Pods Canada does not warrant the operation of the product will be uninterrupted or error-free.
This Limited Warranty applies only to the product manufactured by or for Z Pods Canada, that can be identified by the "Z Pods" trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-Z Pods products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the product outside the permitted or intended uses described by Z Pods or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Z Pods. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not have Z Pods limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Except to the extent prohibited by applicable law, Z Pods shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Z Pods Canada has been advised of the possibility of such damages. Some jurisdictions do not Z Pods the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
Flavour perception can vary due to several factors, including personal taste buds, device settings and storage conditions. Please note that the item may not necessarily be faulty and qualify for warranty coverage. You have the option to send the item(s) back to us for inspection and initiate our Warranty Claim Process.
We reserve the right to update flavour names for accuracy and clarity without prior notification, ensuring they align with the taste profile.
Leakage problems with your Zpods vape pods may not be covered by our warranty. These issues can arise from various factors, including incorrect placement, excessive shaking, and improper storage conditions. Additionally, extreme changes in temperature or pressure can affect the viscosity of the vape liquid, potentially leading to leakage problems.
While we strive to offer high-quality products, it's important to note that these issues may fall outside the scope of our warranty coverage.
You can complete the form above to initiate your Warranty Claim Process within 30 days from the date of purchase.
You may be required to return the defective item(s) and/or proof of purchase to:
Z Pods Canada,
290 Carlingview Dr, Etobicoke, ON M9W 5G1
Please send us a clear snapshot of the shipping receipt and/or your Z Pods order number via email. Failure to return the defective item(s) and/or proof of purchase may affect your warranty claim process.
Upon receiving the item(s), our specialists will examine them. You can expect to hear from our customer service representative within 2-3 business days. If your item(s) qualify under our Warranty Policy, we will process a store credit. The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email. We apologize for any inconvenience this may have caused.
The approved store credit for warranty claims is subject to change depending on the circumstances of the claim case. Warranty coverage amounts may be adjusted due to factors such as inadequate proof, the type and severity of the fault identified.
Please note that you will be notified by our team if the returned items do not meet our warranty coverage criteria. In such circumstances, we do not offer any store credit. Shipping charges are not covered for warranty claims. Items sent in for warranty inspection will not be returned, regardless of the status of your warranty claim. All such items will be discarded after the inspection process.
Get help with your order
Estimated delivery time
Product Availability
Delivery is available in Canada only. Orders may be subject to delivery restrictions based on the item(s) type, weight and size.
All orders are processed in plain mailers within 1 business day after order confirmation. You can choose between Standard or Express Shipping, ensuring your item(s) arrive in the way that best suits you.
ZPODS now offers Same-Day vape delivery in the Greater Toronto Area (GTA) and the surrounding Hamilton region! Place your orders before 12 PM noon for same-day fulfilment. (learn more)
| Province/Territory | Express Shipping | Standard Shipping | Express Shipping (Remote areas) |
Standard Shipping (Remote areas) |
|---|---|---|---|---|
| Ontario | 1 day | 1-2 days | 1-3 days | 2-3 days |
| Quebec | 1 day | 1-2 days | 1-3 days | 2-3 days |
| Alberta | 1-2 days | 2-3 days | 2-4 days | 2-4 days |
| Saskatchewan | 2-3 days | 2-4 days | 2-5 days | 3-5 days |
| British Columbia | 1-2 days | 2-3 days | 2-4 days | 2-4 days |
| Manitoba | 2-3 days | 2-4 days | 2-5 days | 3-5 days |
| Nova Scotia | 2-3 days | 2-4 days | 2-5 days | 3-5 days |
| New Brunswick | 2-3 days | 2-4 days | 2-5 days | 3-5 days |
| Prince Edward Island | 2-3 days | 2-4 days | 2-5 days | 3-5 days |
| Newfoundland & Labrador | 2-4 days | 4-7 days | 5-9 days | 8-14 days |
| Northwest Territories | 2-4 days | 4-7 days | 5-9 days | 8-14 days |
| Nunavut | 2-4 days | 5-8 days | 5-9 days | 8-14 days |
| Yukon | 2-4 days | 5-8 days | 5-9 days | 8-14 days |
In the event of missing or incomplete shipping information, we will reach out to you via email. However, if we do not receive a response within 5 business days, the order will be canceled.
We will diligently strive to provide accurate availability status for all our products. In the event that a product becomes unavailable after order confirmation, we will notify you via email. We will offer the option to choose alternative item(s) or to remove the unavailable item(s) from your order. In such cases, we will issue a store credit. We appreciate your understanding and patience as we work towards restocking these item(s).
For the latest and most accurate information regarding Sold Out item(s), we recommend checking www.popvapor.ca regularly.
ZPODS offers same-day local delivery starting with the Greater Toronto Area (GTA), Oshawa, Ajax, Hamilton and surrounding regions.
Ajax, Aurora, Brampton, Burlington, Dundas, East York, Etobicoke, Halton Hills, Hamilton, Markham, Milton, Mississauga, Newmarket, North York, Oakville, Oshawa, Pickering, Richmond Hill, Scarborough, Stoney Creek, Thornhill, Toronto, Vaughan, Whitby, Woodbridge, York and many more!
To find out if your location is eligible, enter your address at Checkout and select the Local Delivery shipping option.
Same-day delivery is available for orders placed before 12 PM noon, Monday to Friday. Orders placed after this time, or on weekends and holidays, will be delivered on the next business day.
Orders placed with ZPODS before 12 PM noon will be delivered the same day between 3 to 10 PM, Monday to Friday.
Our Same-Day Local Delivery option will automatically appear at Checkout based on your postal. Once your order is processed using Local delivery, you will receive an email notification with a tracking link and an estimated delivery time from our courier partner, FlashBird. You can choose your preferred delivery time using the "Select Delivery Time" option in this email. When your order is out for delivery, FlashBird will notify you via text message, SMS, or email.
To accept your local delivery package, you must present a valid ID and sign for age verification.
If you are unavailable to receive your order, you can reschedule using the "Select Delivery Time" option in the notification email from FlashBird.
In case of a failed delivery attempt, the delivery person may contact you the next day to arrange a second delivery attempt. Please note that we cannot leave packages in mailboxes, with concierges, or unattended at your door— packages must be received in-person and signed for. Additionally, we also do not deliver to PO Boxes.
Please note that orders failing age verification are not eligible for refunds as associated costs will be applied towards processing and restocking fees. Failure to meet this criteria can result in the refusal of delivery.
To check if you are in our local delivery area, simply look the Local Delivery Shipping option at Checkout after entering your complete address. If you only see Standard Shipping and Express Shipping options, it means you’re not in the same-day local delivery zone. However, you can still choose Express Shipping at Checkout to expedite your ZPODS order. You can view the Local Delivery Zones Map to see if your location qualifies for same-day delivery.
Received incorrect and/or missing item(s)
Order taking longer than expected
Age Verification upon Delivery
If you have received incorrect item(s) in your order, please complete the form above within 30 days of your purchase.
We may request photo evidence of the incorrect item(s) to process your case. Please note that the invoice will be required to initiate this process.
Upon receiving the necessary information, our specialist may ask you to return the unopened incorrect item(s) to:
Z Pods Canada,
290 Carlingview Dr, Etobicoke, ON M9W 5G1
Following the receipt of the unopened incorrect item(s), a customer service representative will contact you within 2-3 business days to process a store credit for the unopened incorrect item(s). The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email. We apologize for any inconvenience this may have caused.
Please note open box item(s) cannot be returned or exchanged.
Your satisfaction is our priority. If you find an item(s) missing from your order, we're here to make it right. Please complete the form above within 30 days of your purchase and include the invoice and the item(s) received to help us assist you in this process.
If there is sufficient evidence indicating that item(s) were inadvertently omitted from your order during processing, we will issue a store credit equivalent to the value of the missing item(s). Our customer service representative will contact you within 2-3 business days to facilitate this. The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email. We apologize for any inconvenience this may have caused.
Orders may sometimes take longer than the estimated delivery time. You can track your order on Canada Post’s website using the tracking information and links in the shipment notification email sent to you by Canada Post. Please check your spam folder in case you are not able to find the email. Please note, orders may sometimes be returned back to us by Canada Post.
An unauthorized return from Canada Post is when a package is sent back to our warehouse due to an unsuccessful delivery attempt. This may be caused by an incomplete or incorrect address or the refusal to accept the order.
Following the receipt of the returns, our customer service representative will contact you within 2-3 business days to process a store credit for the unauthorized returns. You will receive a store credit for your order, excluding the shipping cost.
A flat rate of $20 will be applied to your store credit. For Express Shipping orders, a flat rate of $24.99 will be applied. The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email.
We are currently unable to re-ship the packages that could not be delivered on the first attempt. We apologize for any inconvenience this may have caused. We strongly recommend you to review the shipping and delivery information, and our terms and conditions to ensure a smooth delivery process.
All Z Pods Canada orders are verified for proof of age upon delivery by Canada Post, which will require presenting your valid ID and obtaining a signature. You must be of legal age in your province/territory to place and receive an Z Pods Canada order. Failure to provide a proof of age will result in the refusal of delivery.
The name on the order must match the receiver's name for acceptance upon delivery. Please note that orders failing Canada Post's age verification are not eligible for refunds as associated costs will be applied towards processing and restocking fees. Failure to meet this criteria can result in the refusal of delivery.
Hassle-free returns
Easily return unopened items
Can I return a final sale item?
Z Pods Canada is dedicated towards ensuring every customer's complete satisfaction with their purchase. If, for any reason you are not entirely satisfied with your purchase, we will offer a store credit for all unopened item(s) in the original packaging returned to us under these guidelines.
All returns must be requested within 30 days from the date of purchase. Final sale item(s) and promotional offers are not eligible for a store credit.
Customers are responsible for all additional shipping costs for returns. Return shipping labels will NOT be provided.
Please include your order invoice with your return item(s) to avoid any delays in processing.
Following the receipt of the returns, our customer service representative will contact you within 2-3 business days to process a store credit for the unopened item(s). The E-gift card will be sent to you in a separate email. Please check your spam folder in case you are not able to find the email. You can complete the form above to initiate your return request.
All orders are processed within 1 business day after order confirmation using your preferred shipping method (Standard or Express). You will receive an email notification as soon as your order is dispatched from our delivery center.
Once the order is processed and shipped, the time it takes to deliver your order depends on the shipping location. Estimated delivery time can be found at Checkout or the Estimated Delivery Time table under Estimated Shipping. During peak periods, additional processing time may be required.
Once your Z Pods Canada order has been processed by our delivery team, you can track your order on Canada Post’s website. Tracking information and links can be found in the shipment notification email sent to you by Canada Post. Please check your spam folder in case you are not able to find the email.
Cancellations or changes may not be possible as all orders are instantly processed by our delivery team. You have the option to return the item(s) for a store credit. Only store credit will be issued due to the transaction charges and processing fees.
Yes, you must be of legal age in your province/territory to place and receive an Z Pods Canada order. All Z Pods orders are verified for proof of age upon delivery by Canada Post, which will require presenting your valid ID and obtaining a signature.
We accept all major credit and debit cards. You can view available payment options at Checkout. Additionally, e-gift cards or store credits issued by shopzpods.ca are accepted. E-gift cards can be used along with all payment methods available at Checkout.
Failed payment attempts may temporarily show multiple charges on your payment method. For any such charges, you may contact your bank or card provider for further assistance.
Yes, store credits can be applied towards future purchases on shopzpods.ca. Simply enter the provided code during the Checkout process. Please be sure to use your store credit before expiry.
If you believe you have received a defective or faulty item, fill out the Warranty Form to initiate a warranty claim. Our customer service team will contact you within 2-3 business days to guide you through the process.
Due to provincial regulations, some products may not be available for delivery in your location. For a better shopping experience, please select the right province.
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